Guardians can request a correction/amendment to the record for anything that they’ve identified as clerical error or not factually accurate. The most common examples of this include a misspelled name or correcting who was present during a home visit. It does not include a provider changing their clinical opinion. The guardian needs to do the following steps:
- Identify the Record: Clearly specify which record they are requesting a correction for.
- State the Correction: Clearly state the specific correction or amendment they are requesting.
- Justify the Request: Provide a detailed explanation of why they believe the record is inaccurate, irrelevant, untimely, or incomplete.
- Submit in Writing: Addressed to the responsible agency.
PIC will then have 60 days to respond the written request:
- If a parent/guardian indicates that the information in the record is incorrect, they can request a change, or amendment, to the record. If PIC created the information, we must amend inaccurate or incomplete information.
- If the PIC provider does not agree to the request, parents and guardians have the right to submit a statement of disagreement that the provider must add to the record.
See 45 C.F.R. §§ 164.508, 164.524 and 164.526, and OCR's Frequently Asked Questions.